• Exceptional Customer Service

    Austin First Mortgage offers our clients peace of mind. One of our most important roles as your safeguard is the proactive examination of lending guidelines, program options, and researching current market conditions.

    We also work with you and for you to make your experience stress-free and easy. You probably have better things to do than worry about your home loan. Our proven system ensures you will receive the guidance and communication that you deserve.

    As your broker, we will:

    •Discuss and explain loan options tailored to your unique needs
    •Provide you with lock-in options, in writing
    •Review, explain, and discuss all loan documents
    •Review, explain, and discuss any settlement charges
    •Educate you and review expectations regarding the loan process
    •Give you an accurate good faith estimate
    •Regularly provide you with updates regarding your loan
    •Act as your loan adviser

    If that wasn’t enough, the Loan Originator you work with will be available whenever you have questions. You will communicate directly with him/her throughout the entire process. Our clients repeatedly praise our professionals’ commitment to excellence, and often compliment them by providing referrals of their friends and family.

    Almost all of our business comes from client referrals, which is the ultimate proof of a lender’s reputation and ability to satisfy clients.

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